Warranty Policy

Warranty Exclusion

  1. Damage resulting from normal wear and tear items (such as light bulb, filter, flexible hose, rubber gasket etc.)
  2. Damage on external finishing (discoloring after prolong usage), accessories, external, removable and/or breakable items (i.e. glass door, tray, burner grid, rotisserie kit, batteries, knobs, oil cup, end cap, evaporator pan, strainer, enameled/chromes/stainless steel surface/finishing)
  3. Damage resulting from the act of neglect or misuse or default or unauthorized service, transportation, improper installation, disassembly, alteration and modification by any unauthorized party.
  4. Damage caused directly or indirectly by acts of Government strikes, lockout, fire explosion, attack of household pests, act of God, lightning, flood, pollution, or any cause beyond the control of FOTILE Marketing Sdn Bhd.
  5. Abnormal voltage or the use of a generator and/or used not in accordance to the instruction manuals.

Terms & Conditions

  1. This warranty is valid only if the registration is completed and successfully send back to FOTILE Marketing Sdn Bhd.
  2. This warranty is effective for products purchased from authorized dealers of FOTILE Marketing Sdn Bhd in Malaysia only.
  3. The warranty is non-transferable.
  4. Customers shall follow all operating and routine maintenance specification/ requirement provided in the user manual.
  5. The warranty is against defective parts and manufacturing fault only. FOTILE shall at sole discretion either repair the product or replace it with the equivalent product. FOTILE may use new and/or reconditioned parts made by various manufacturers in performing warranty. In the case of repair or replacement, FOTILE shall own all the parts removed from the product.
  6. No FOTILE products are to be repaired or serviced by any party other than FOTILE's appointed technical consultant. Our technical consultant has the right and authority to impose service charge(s)/ to decline (deny or reject) repair of the product if the warranty card is failed to be presented by the customer when service is required.
  7. Warranty period, three (3) years for hood, one (1) year for hob, oven, combi oven, microwave oven, steam oven and dishwasher from the date of purchase.